Are You A Thief?
Hopefully. Good ideas are all around you, yet many business owners operate the same way, year in and year out, never pushing the boundaries of what is possible.
Look for good ideas in other industries, and see if you can incorporate them into your (or your client’s) operation. When Apple began to develop the Apple retail stores, they asked, “What is the best customer experience you’ve ever had?” Many people said, “The Ritz Carlton.”
So the company signed up several executives for the leadership program at the Ritz Carlton. The Genius Bar? It’s an idea that came directly from that training — it was originally ideated as “a concierge station” for the Apple store, like the concierge at a high-end hotel.
